Decision Making System for Visitor Satisfaction of Labuhanbatu Library Using K-Means Method

Martiwi  Sitorus; Masrizal Masrizal; Rahma  Muti’ah

doi:10.35877/454RI.jinav1591

Martiwi Sitorus Universitas Labuhanbatu (ID)
Masrizal Universitas Labuhanbatu (ID)
Rahma Muti’ah Universitas Labuhanbatu (ID)

https://doi.org/10.35877/454RI.jinav1591

Keywords: K-means, satisfaction, Library, Labuhanbatu, ULB

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Abstract

The K-Means research technique is used in this study. By using Satisfaction Variables and visits to college libraries, this research was conducted at the Labuhanbatu library. Researchers used a sample of 35 visitors for this study, which were tested using the Rapidminer data processing application. Where the results of this study showed the results of 18 people were satisfied and 17 people were neutral. Where it is stated that most visitors are satisfied with library services.

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